At IT First, we value the trust placed in us by customers, suppliers and colleagues who give us their personal data. Data security is one of our highest priorities and we aim to be as clear as possible about what we do with personal data and why we do it.
Last Updated: February 18, 2022
IT First means IT First Solutions Ltd. “Services” means any consultancy training, technical support or other service provided or supplied by IT First. “Products” shall mean any hardware or software supplied by IT First. “Hardware” means computer and peripheral parts including electronic devices but excluding any software. “Software” means both application software and system software.
At IT First, we take information security and privacy very seriously. When you use our web site services, you entrust your information to us. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, it is never disclosed or shared with any third party. So why do we collect it? We collect your data so that we can show you more relevant information and provide a better service. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
This is important, we hope you will take time to read this carefully. Remember, you can always call us if you have any data security or privacy concerns and we’ll do our utmost to assist you. We’ve tried to keep this policy as simple as possible. Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. IT First is committed to the privacy of all its users and customers.
ERASURE OF DATA
You have a right to have your personal data erased to prevent processing in the following specific circumstances:
- Where the personal data is no longer necessary in relation to the purposes for which it was originally collected/processed.
- If you wish to withdraw consent.
- If you object to the processing and there is no overriding legitimate interest for continuing the processing.
- The data was unlawfully processed in accordance with the GDPR.
- The personal data has to be erased in order to comply with a legal obligation.
- The personal data is processed in relation to the offer of information society services to a child.
ACCESS TO THE PERSONAL DATA
You can ask us whether we are keeping personal data about you upon request, which you can indicate by:
- Sending an email support@it-first.co.uk
- Post Address: One St Peters Road, Maidenhead Berkshire SL6 7QU
We will provide you with a readable copy of the personal data which we keep about you, within one month of receipt of this request – although we will before require proof of your identity. This can be extended by two months where the request for rectification is complex. We will provide this information free of charge. We will however charge a reasonable fee when a request for information is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with the requests for further copies of the same information. This fee is based on the administrative cost to provide this information. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified or amended if it is incorrect or inaccurate. We reserve the right to refuse to provide our visitors with a copy of their personal data if the request is manifestly unfounded or excessive, but we will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data. You have the right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.
MANAGEMENT OF PERSONAL DATA
We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. We do not collect or use personal data for any purpose other than the specific services.
For our IT Support, services and training customers we process your information for the performance for the performance of any contract we enter into with you to allow us to provide our services to you, only where they are under duty to deal with your data in accordance with the Data Protection Act and the General Data Protection Regulation.
We collect information about you when you voluntary complete customer surveys, provide feedback, participate in competitions and also when completing our online contact form. As part of any of these forms, you may need to give your contact information. We use the information given to us by you to provide the service you request from us in the way that is set out in this privacy policy.
IP addresses – when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
Website improvement – to help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it. This is explained in more detail in the cookies section below.
As an IT Support, services and training customer we will only hold information that is relevant to provide you with the support and services you have undertaken with us. This information will only be held for as long as reasonably necessary. The information we typically hold for individuals will be their first and last name, business contact address, business contact telephone number, business email address, job titles and any tickets relating to jobs that have been carried out on behalf of this individual.
Our web site uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalising) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various web site services you use to give you a more seamless, consistent and personalised experience. However, to enhance privacy, we have built-in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.
Our website may contain links to let you visit other websites of interest easily. Once you have used these links to leave our website, you should be aware that we do not have any control over that other website. As such we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these websites, and they are not governed by this Privacy Policy. IT First is not responsible for any products and/or services featured on any third party website. You should exercise caution and look at the Privacy Policy applicable to the website in question.
If we decide to change our Privacy Policy, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a way different from that told to you at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of IT First’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. If you have an enquiry or concern about our privacy policy please contact us:
- Sending an email support@it-first.co.uk
- Call us: 01628 565450
- Post Address: One St Peters Road, Maidenhead Berkshire SL6 7QU
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.