IT FIRST

ABOUT US

At IT First, we believe technology should be simple, smart, and easy to work with.

That philosophy has guided us from day one and continues to shape everything we do.

What began with a passionate networking professional has grown into a dynamic team of IT specialists and Account Directors, trusted by organisations across the UK. Our mission is to make IT procurement and support refreshingly straightforward, whether it’s sourcing the right devices, streamlining software licensing, building collaborative workspaces, or securing infrastructure.

We’re not just another IT provider. We’re a people-first business that values transparency, agility, and long-term relationships. Our clients trust us because we listen, we care, and we deliver.

We don’t do jargon or complexity – we do clarity, speed, and results.

OUR STORY

IT First didn’t start as a company – it started as one guy who loved figuring things out.

1998

Back in 1998, Mark Hillman was the “Windows 98 guru” at a local marketing agency. It was hands-on, sleeves-rolled, learn-as-you-go stuff. And he loved it.

2000

By 2000, Mark moved into telecoms and became a telecomms engineer. This was the era when offices still had cupboards full of cables and manuals thicker than a phone book. He spent his days wiring, configuring, troubleshooting – and building a deep understanding of how communication really works behind the scenes.

2002

In 2002, he made the jump into telephony and IT integration. Mark became a Nortel contractor and fun fact, was the very first person to install a Nortel BCM phone system in the UK. It was the start of blending networks, telephony, and IT into something more joined-up, more efficient and more useful.

2011

Fast-forward to 2011, and Mark launched Stadium Wireless – a technical services company. Not long after, he secured the WiFi installation contract for The Leadenhall Building (you might know it as The Cheesegrater). The team laid 5 miles of copper cables, 6 miles of fibre, 380 access points and 230 data switches. The kind of project where you finish and think, “Yeah… we can pretty much handle anything.”

2020

In 2020 Mark founded IT First, this time focused on procurement – supplying IT and infrastructure equipment with speed, clarity and straight-talking advice. The same year, IT First secured supplier status for a leading UK house builder. And since then? We’ve kept growing.

2024

By 2024, just four years in, we reached £1.8m in annual revenue, expanded our sales team and achieved Lenovo Gold Partner status. Not bad for a company built on doing things properly and being easy to work with.

So what’s IT First today?

We’re an IT reseller rooted in real-world technical experience. We don’t just shift boxes. We understand what’s inside them, how they connect, and what businesses actually need to make things work smoothly.

We believe procurement should be simple. Advice should be honest. And working with an IT partner shouldn’t feel like hard work.

That’s our story so far and we’re just getting started.

OUR VALUES

WE PUT PEOPLE FIRST

Our colleauges, clients and communities are at the centre of everything we do.

WE BUILD TRUST

Trust is earned and we strengthen it with our actions. We lead with integrity and transparency.

WE GROW TOGETHER

We believe the best results come from genuine partnership. When you succeed, we succeed.

MISSION STATEMENT

We are technology led and service driven.

Our purpose is to simplify IT, amplify productivity & power innovation.

A MESSAGE FROM OUR CEO

At IT First, we set out with a simple goal, to give our clients a smarter, more flexible alternative in IT procurement.

We’re obsessed with exploring every option to make sure our clients get the right products, delivered quickly and efficiently.

Like many resellers, we’re vendor agnostic but what sets us apart and what makes me so proud about our team, is how we go the extra mile.

We offer the complete package, combining reliable supply with genuine support and care for our customers.

Our rapid growth says a lot about the trust our clients place in us and the value we strive to deliver every day.

Thank you for visiting our website, for being part of our journey and to everyone choosing IT First as your trusted IT partner.

Mark Hillman

Chief Executive Officer

WORKING WITH US

IT First is growing fast and we are always looking for ambitious and driven talent to join our team.

If you have a minimum of 2 years experience in hardware or software sales, a proven track record from prospecting to closing and strong market knowledge, we want to hear from you.

We’re looking for self-starters, who are ready for their next step and will thrive in an entrepreneurial and fast-paced, start-up environment.

If you’re motivated by opportunity, ownership and making a meaningful impact from day one, lets talk.

Send your CV to: hello@it-first.co.uk

FREQUENTLY ASKED QUESTIONS

HOW DO WE OPEN A CREDIT ACOUNT WITH IT FIRST?

Please complete the new account form as thoroughly as possible. Once received, a member of our team will contact you within 1 business day. Alternatively, you can email us at accounts@it-first.co.uk or call us on 01628 561777 to discuss your options.

DO YOU OFFER ASSET DISPOSAL OR RECYCLING SERVICES?

Yes, we provide secure IT asset disposal and recycling services in compliance with WEEE regulations. Contact us to schedule a pickup or to understand your options.

WHAT CERTIFICATIONS OR PARTNERSHIPS DO YOU HOLD?

You can view some of our key partners on our dedicated page 'Our Partners'. We are certified partners with major vendors including Lenovo, HP, HPE, Scale Computing, Poly, Nutanix and we continue to evolve our partner portfolio.

HOW DO I REQUEST TECHNICAL SUPPORT OR IT SERVICES?

You can raise a request via our services contact us page on our website, or call our team on 01628 561777. For managed services clients, please use your dedicated support line.